Questions Answered
Delivery FAQ
Everything you need to know about cannabis delivery from Hii NYC. Service areas, hours, fees, ID requirements, and more.
Service Area & Zones
Service Area & Zones
What areas do you deliver to?
We deliver throughout Brooklyn and Queens from 10AM to 10PM daily.
Can you deliver to offices?
Yes, we deliver to residential addresses, apartments, condos, and offices within our service area.
Is there a different fee outside the main area?
Delivery fees vary based on location within our zone. The fee appears at checkout before you complete your order.
Hours & Timing
Hours & Timing
What are your delivery hours?
We deliver from 10AM to 10PM daily, including weekends.
How long does delivery take?
Most orders are delivered within 2-4 hours, though this varies based on current demand. You select your preferred window during checkout.
Can I schedule delivery for a future date?
We primarily offer same-day or next-day delivery. Check available time windows during ordering.
Do you deliver on holidays?
Yes, we deliver every day. Holiday hours might vary, so check our website for specific dates.
ID & Legal Requirements
ID & Legal Requirements
Do I need ID for delivery?
Yes, absolutely. You must provide valid government-issued photo ID showing you are 21+ at delivery time. Without ID, the transaction cannot complete.
What IDs are acceptable?
Driver's license, state ID, passport, or military ID. Must be current with recognizable photo. Name should match the order.
Can I use an out-of-state ID?
Yes, as long as it is valid government-issued photo ID showing you are 21+.
Is cannabis delivery legal?
Yes. Licensed cannabis delivery from regulated dispensaries is legal in New York for adults 21+. Hii NYC license: OCM-CAURD-24-000102.
Fees & Payment
Fees & Payment
How much is the delivery fee?
Delivery fees vary based on your location. The fee appears at checkout before you confirm.
Are there hidden fees?
No. The price at checkout is the total you pay. No surprise charges.
Can I tip the driver?
Yes, tips are appreciated for good service.
Is tax included?
Pricing at checkout includes applicable taxes. You pay exactly what is shown.
Products & Orders
Products & Orders
What products do you carry?
Flower, pre-rolls, edibles, cartridges, concentrates, topicals, tinctures, and more from licensed producers.
Can I modify my order?
Orders process quickly, making modification difficult. If you need changes, contact us immediately or place a new order.
Are products lab-tested?
Yes. All products from licensed producers are lab-tested for potency and safety.
Safety & Privacy
Safety & Privacy
Is my information secure?
Yes. We protect customer privacy and use secure systems for payment and personal information.
Will my neighbors know?
We use discreet packaging. Nothing on the outside indicates contents.
Can someone else receive my delivery?
The person receiving must provide valid 21+ ID. Someone else can answer the door, but the ID requirement applies to whoever receives the delivery.
For adults 21+ with valid ID only. Hii NYC Cannabis Dispensary holds license: OCM-CAURD-24-000102.
Ready to Order?
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